Privacy Policy

Information We Collect

DC Metro Tracker does not require you to create an account.

The app may collect or process the following information:

Location Data

If you grant location permission, the app uses approximate or precise device location to show nearby Metro stations and sort station information by distance. Location is optional and is used while the app is open. The app does not sell your location data.

Favorites, Commutes, Alerts, and App Preferences

The app stores selected stations and lines, saved commutes, alert choices, display and theme preferences, and similar settings so it can personalize your experience. This information may be associated with an anonymous app identifier.

Anonymous Identifier

The app creates an anonymous identifier to remember preferences, synchronize app features, and provide support. This identifier is not your name, email address, Google Account, or Apple ID.

Purchase Information

If you start a trial or purchase Metro Pro, the app and its purchase provider process product, entitlement, subscription status, and purchase-history information. Payment details such as your full card number are handled by Google Play or Apple and are not received by DC Metro Tracker.

Analytics and Usage Data

The app uses analytics to understand general app usage, improve reliability, and prioritize improvements. This may include app opens, screens viewed, selected Metro lines, feature interactions, app version, build number, platform, diagnostic events, and similar technical information.

Device and Notification Information

The app may process push-notification tokens, device or app identifiers, device model and manufacturer, operating system and version, locale, time zone, and notification-permission status to deliver alerts, operate app features, and diagnose issues.

Support Communications

If you contact support by email, we will receive the information you choose to include, such as your email address, message, device details, app version, and operating system version.

How We Use Information

We use information to:

• Show nearby stations and relevant departure information
• Save favorites and app preferences
• Improve app performance, reliability, and usability
• Understand which features are useful
• Respond to support requests
• Diagnose and fix issues

Third-Party Services

DC Metro Tracker uses service providers to operate the app, including Convex for backend services, PostHog for analytics, RevenueCat for purchase and entitlement management, and Expo, Firebase, or Apple services for push notifications. These providers may process information on our behalf as needed to provide their services.

Data sent between the app and these services is encrypted in transit using HTTPS/TLS.

The app uses transit data from public transit data sources. DC Metro Tracker is not affiliated with or endorsed by the Washington Metropolitan Area Transit Authority.

Data Sharing

We do not sell your personal information. We may share limited information with service providers that help operate, analyze, or support the app. We may also disclose information if required by law or to protect the rights, safety, or security of users, the app, or others.

Data Retention

We keep information only as long as reasonably needed to provide the app, improve it, comply with legal obligations, prevent abuse, or resolve issues. After a verified deletion request, we delete the app data associated with the supplied Support ID within 30 days, except information that must be retained for legal, security, fraud-prevention, or accounting purposes. App-store purchase records and support emails may be retained by their respective providers under their own policies.

Request Data Deletion

DC Metro Tracker does not require an account. To request deletion of data associated with your anonymous app identifier:

1. In DC Metro Tracker, open Settings and select Give feedback. The generated email includes your Support ID.
2. Change the subject or message to say DC Metro Tracker data deletion request, keep the Support ID in the email, and send it to metroapp@dantome.com.

If you cannot open the app, email the same address with the device and app-version details you have available so we can help locate the relevant data.

A verified request deletes the backend user record and associated saved favorites, commutes, alert preferences, notification tokens, and location records, plus analytics records that can be identified by the Support ID. Data stored only on the device can be removed by clearing the app's storage or uninstalling the app. Purchase records controlled by Google Play, Apple, or the purchase provider are not deleted by this process and remain subject to those providers' retention requirements.

Your Other Choices

You can disable location or notification access at any time in your iOS or Android device settings. Nearby-station or alert features may not work without the relevant permission.

You can contact us for help with any privacy-related question.

Children's Privacy

DC Metro Tracker is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above.

Contact

Daniel Tome
metroapp@dantome.com